Are you stuck in the features loop?

Are you stuck in the features loop?

Scenario: Engineering has a high velocity, they’re committing a lot of code and releasing new versions regularly. Product Management is struggling to keep up with and get all those changes launched. Customer Success feels like the product is a continually moving...
Building What They Need vs What They Want

Building What They Need vs What They Want

“If I had asked people what they wanted, they would have said faster horses” — Henry Ford, allegedly Quote Investigator has a great article pointing out that there’s no evidence Ford ever uttered such words and that instead it was first suggested he did in 1999....